Cape Town - Roger Federer has promised disappointed fans they will get compensated after his Colombia exhibition was called off at the last minute.
Riots on Bogota forced the match against Alexander Zverev to be called off on safety grounds, and tournament organisers have refused to issue refunds as it was out of their control.
"We are very sad and in a financially very difficult situation," tournament chief Manuel Mate said.
"The expenditure remained the same, but many revenues disappeared. Some sponsors have supported us, but by no means all of them."
However, Federer's camp have revealed they will try to step in, compensating fans out of his own pocket if necessary, or putting on a replacement event around the Miami Open.
"Roger compensates the fans in Bogota," Federer's agent Tony Godsick told .
"Our goal is that the game be made up for next year. If this is not possible, Roger will return his fee and ensure that the fans get the money back for their tickets.
"They were incredibly loud when he first started there. This beautiful story must not end with this cancellation, that's clear.
"The goal is to be able to present a replacement date in mid-December, for which the tickets already purchased are valid.
"Ideal would be if Roger is already in the area anyway. For example, around the tournament in Miami."